Delivery Policy

Effective Date: February 19, 2025

At TREETOPIX ( treetopix.xyz ), we aim to provide a seamless shopping experience by offering fast, reliable, and secure shipping for all orders. This Delivery Policy outlines the shipping options, estimated delivery times, costs, and important details regarding the delivery of your purchases.

1. Shipping Locations

We currently offer shipping within the United States. For international shipping, please contact us at contact@treetopix.xyz before placing an order.

2. Order Processing Time

• Orders are processed within 1-3 business days (excluding weekends and holidays) after payment confirmation.
• Orders placed after 3:00 PM EST will be processed the following business day.
• For pre-order or backordered items, we will notify you of the expected shipping date via email.

3. Shipping Methods & Estimated Delivery

We offer multiple shipping options to meet your needs:

• TREETOPIX ( treetopix.xyz ) partners with trusted carriers such as UPS, FedEx, and USPS to provide efficient and reliable delivery.
• Delivery times may vary depending on your shipping address, shipping method selected, and any unforeseen circumstances (such as weather delays).

4. Shipping Costs

• Shipping fees will be calculated during checkout based on the weight of your order and your delivery address.
• We offer free standard shipping for orders over $100 within the United States.
• Expedited shipping options are available for an additional fee.

5. Order Tracking

Once your order has shipped, you will receive an email with a tracking number to monitor your shipment. You can track your order directly on the carrier’s website or in your TREETOPIX ( treetopix.xyz ) account.

6. Shipping Delays

While we strive to deliver your order on time, TREETOPIX ( treetopix.xyz ) is not responsible for delays caused by weather, carrier issues, or other unforeseen circumstances.

• If your shipment is delayed beyond the expected delivery time, please contact us, and we will assist you in tracking your order.

7. Lost or Stolen Packages

If your package is marked as delivered, but you have not received it, we recommend:

1. Checking with neighbors or your local post office.
2. Verifying the delivery address for accuracy.
3. Contacting the carrier to report the issue.

If your package is lost or stolen, please reach out to us at contact@treetopix.xyz within 48 hours of receiving the tracking information. We will work with the carrier to resolve the issue.

8. Address Accuracy

• Customers are responsible for providing an accurate and complete shipping address at checkout.
• If an incorrect address is provided, TREETOPIX is not responsible for delays or non-delivery.
• Please review your shipping information carefully before confirming your order. If any changes need to be made, contact us immediately at contact@treetopix.xyz or (860) 553-8612.

9. International Shipping

Currently, TREETOPIX does not offer international shipping. For questions about international orders, please contact us for further assistance.

10. Damaged or Defective Items

If you receive a damaged or defective item, please follow these steps:

1. Take photos of the damaged item and packaging.
2. Contact us within 48 hours of receiving the item.
3. We will guide you through the process of returning or exchanging the item, and we will cover return shipping costs for damaged products.

11. Contact Us

For any questions or concerns regarding our Delivery Policy, please reach out to us:

📍 Address: 2480 Meadow View Drive, Stamford, Connecticut, United States
📞 Phone: (860) 553-8612
📩 Email: contact@treetopix.xyz
🌐 Website: https://treetopix.xyz/

Thank you for choosing TREETOPIX – we look forward to delivering your fashion accessories with care and efficiency!