Refund and Returns Policy

Effective Date: February 19, 2025

At TREETOPIX ( treetopix.xyz ), we want you to be completely satisfied with your purchase. If for any reason you are not happy with your items, we offer a hassle-free return and refund policy to ensure your shopping experience is seamless and enjoyable. Please review the details of our policy below.

1. Eligibility for Returns

We accept returns for products under the following conditions:

✔ Return within 30 Days: You can return your items within 30 days of the delivery date.
✔ Unused & Unworn Products: Items must be unused, unworn, and in their original condition (including tags and packaging).
✔ Proof of Purchase: A valid order number or receipt is required for all returns.

2. Non-Returnable Items

Certain items are not eligible for return, including:

❌ Final Sale & Clearance Items: Products marked as Final Sale are non-refundable and non-exchangeable.
❌ Used or Damaged Products: Items that have been used, damaged, or are missing packaging or accessories.
❌ Gift Cards & Digital Products: Non-refundable once purchased.

3. Refund Process

Once we receive your returned item, we will inspect it and process your refund. Refunds will be issued to the original payment method, and you will receive an email confirmation once the refund is processed.

  • Credit/Debit Card: Refunds typically take 3-10 business days, depending on your bank’s processing times.
  • PayPal or Other Payment Providers: Refunds may vary based on the payment provider’s processing time.
  • Store Credit: If preferred, you can choose store credit instead of a refund for future purchases.

⚠ Shipping fees are non-refundable, unless the return is due to our error (e.g., defective product, wrong item shipped).

4. Exchange Policy

If you want to exchange an item for a different size, color, or product, please contact us within 30 days of receiving your order. We will process your exchange request, subject to product availability.

5. Return Shipping Instructions

  • Return Shipping Costs: Customers are responsible for the return shipping fees unless the item is defective or an incorrect item was sent.
  • Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance for items over $75.
  • Return Address:

TREETOPIX – Returns Department
📍 2480 Meadow View Drive, Stamford, Connecticut, United States
📞 Phone: (860) 553-8612
📩 Email: contact@treetopix.xyz

6. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order. We will provide a free replacement or a full refund, including return shipping costs. Please include photos of the item’s condition and the packaging when you contact us.

7. How to Initiate a Return

To initiate a return or exchange, please follow these steps:

1️⃣ Contact Us – Email us at contact@treetopix.xyz or call (860) 553-8612 to request a return authorization.
2️⃣ Receive Return Instructions – Our team will guide you through the return process.
3️⃣ Ship the Item Back – Send the item back with the return form and tracking information.
4️⃣ Wait for Refund or Exchange – Once we receive and inspect the returned item, we will process your refund or exchange promptly.

8. Policy Updates

TREETOPIX ( treetopix.xyz ) reserves the right to update this Refund and Returns Policy at any time. Any changes will be posted on this page with an updated Effective Date.

9. Contact Us

For any questions or concerns regarding this Refund and Returns Policy, please contact us:

📍 Address: 2480 Meadow View Drive, Stamford, Connecticut, United States
📞 Phone: (860) 553-8612
📩 Email: contact@treetopix.xyz
🌐 Website: https://treetopix.xyz/

Thank you for shopping with TREETOPIX – we look forward to serving you again! 🌟